ARCAR LLC | European Auto Repair

Last Updated: October 29, 2026

At ARCAR LLC, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit our website, contact our business, communicate with our team, or use our automotive services.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

ARCAR LLC may collect and maintain the following information:

Personal Information: Customer name, phone number, email address, billing address, and other contact details.
Vehicle Information: Vehicle identification number (VIN), make, model, year, mileage, license plate information, and service history.
Service Information: Diagnostic results, repair orders, estimates, invoices, maintenance records, warranty information, and customer authorizations.
Communication Records: Emails, SMS/RCS messages, appointment requests, and customer service correspondence.
Website Information: IP addresses, browser information, device information, cookies, and website usage data, where collected through our website or its service providers.
Payment Information: Transaction and billing records. Payment card information may be processed by third-party payment providers.

We collect information directly from customers, through our website, during service appointments, and through authorized business communication channels.

2. How We Use Your Information

ARCAR LLC uses customer information for legitimate business purposes, including:

Scheduling and confirming appointments.
Performing vehicle diagnostics, maintenance, and repairs.
Preparing estimates, invoices, and repair orders.
Communicating repair progress and service completion.
Managing customer service requests and warranty claims.
Maintaining accurate vehicle service histories.
Reporting eligible vehicle service information to CARFAX.
Improving our website, services, and customer experience.
Meeting legal, regulatory, and business recordkeeping requirements.

We do not sell customer personal information.

3. SMS, RCS, and Electronic Communications

ARCAR LLC may communicate with customers through SMS, RCS, email, or telephone regarding appointments, vehicle diagnostics, repair estimates, service updates, vehicle pickup, and related customer service matters.

Customers who expressly consent to receive SMS/RCS messages may receive service-related communications from ARCAR LLC at 312-792-1692 or 833-393-6317.

Message frequency varies. Message and data rates may apply.

Customers may opt out of SMS/RCS communications at any time by replying STOP.

For assistance, customers may reply HELP or contact ARCAR LLC directly.

Consent to receive SMS/RCS messages is not a condition of purchasing services.

SMS opt-in consent and phone numbers collected for SMS messaging purposes are not sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

Information may be processed by authorized messaging service providers solely to facilitate communications on behalf of ARCAR LLC, subject to applicable privacy and security requirements.

4. Vehicle Service Records and CARFAX Reporting

ARCAR LLC maintains records of vehicle diagnostics, maintenance, repairs, and related services.

Certain vehicle service information, including VIN, mileage, service dates, and repairs or maintenance performed, may be reported to CARFAX or other authorized vehicle history reporting services.

Once reported, such information may become part of the vehicle's history and may be accessible to vehicle owners, prospective purchasers, dealerships, and other authorized users of vehicle history services.

Customer contact information is not intentionally included in vehicle service reports unless required or otherwise permitted by law.

5. Information Sharing and Third-Party Services

ARCAR LLC may share information with trusted service providers when reasonably necessary to operate our business, including:

Website hosting and technology providers.
Appointment scheduling and customer management platforms.
Payment processing services.
Automotive parts suppliers and warranty administrators.
Vehicle history reporting services, including CARFAX.
Communication and messaging service providers.
Professional advisers and authorities where legally required.

We do not authorize third parties to use customer personal information for unrelated purposes except as disclosed in this policy or otherwise permitted by law.

6. Data Storage and Security

ARCAR LLC maintains customer, vehicle, and repair records for operational, customer service, warranty, accounting, and legal purposes.

We implement reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, or disclosure.

No electronic storage or transmission system can be guaranteed to be completely secure.

Information is retained for as long as reasonably necessary for the purposes described in this policy, subject to applicable legal and regulatory requirements.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, improve performance, understand visitor interactions, and provide a better browsing experience.

Some cookies or analytics technologies may be provided by third-party website service providers.

Visitors may manage cookie preferences through available website controls or browser settings.

Where required by applicable law, consent will be requested before optional cookies or tracking technologies are used.

8. Customer Privacy Rights

Depending on applicable law, customers may have rights to request access to, correction of, or deletion of certain personal information.

Requests may be submitted directly to ARCAR LLC using the contact information below.

Certain information may need to be retained for legal, accounting, warranty, transaction, or legitimate business recordkeeping purposes.

We will review and respond to privacy requests in accordance with applicable law.

9. Intellectual Property, Copyright & Brand Protection

All original content published on or created for ARCAR LLC's website, social media accounts, advertising materials, and other official business platforms is owned by ARCAR LLC or used with appropriate authorization, unless otherwise stated.

This includes, but is not limited to:

Original photographs, videos, and audiovisual materials.
Automotive diagnostic and repair documentation, photographs, and videos.
Website content, written materials, articles, descriptions, and marketing copy.
Original graphics, illustrations, advertising designs, and promotional materials.
Logos, visual branding, brand identity, and distinctive design elements.
ARCAR LLC's business name, brand presentation, and distinctive color combinations to the extent protected under applicable intellectual property and unfair competition laws.

Unauthorized reproduction, copying, downloading for republication, distribution, modification, commercial exploitation, or use of ARCAR LLC's protected content without prior written permission is prohibited, except where permitted by applicable law.

The ARCAR LLC name, logos, brand identity, and other distinctive brand elements may be protected under applicable trademark, trade dress, and unfair competition laws.

No person or business may use ARCAR LLC's name, logos, or brand presentation in a manner that falsely suggests affiliation, sponsorship, endorsement, or authorization.

ARCAR LLC reserves the right to pursue available legal remedies for copyright infringement, trademark infringement, unauthorized commercial use, misrepresentation, or other violations of its intellectual property rights.

Such remedies may include requests for content removal, cease-and-desist notices, claims for damages, injunctive relief, and other remedies available under applicable law.

Nothing in this section restricts lawful fair use, legitimate commentary, or other uses permitted by law.

Written requests for permission to use ARCAR LLC materials may be directed to our official business email address.

10. External Websites and Third-Party Links

Our website may contain links to third-party websites or services.

ARCAR LLC is not responsible for the privacy practices, content, or security policies of external websites.

We encourage visitors to review the privacy policies of any third-party services they use.

11. Children's Privacy

Our website and automotive services are not directed toward children under the age of 13.

ARCAR LLC does not knowingly collect personal information directly from children under 13 through its website.

If we become aware that such information has been collected without appropriate authorization, we will take reasonable steps to address the matter.

12. Changes to This Privacy Policy

ARCAR LLC reserves the right to modify, update, or revise this Privacy Policy at any time.

Any updates will be published on this page with a revised effective date.

Changes will take effect upon publication unless otherwise stated or required by applicable law.

13. Contact Information

ARCAR LLC

European Auto Repair

Address: 2010 Lehigh Ave, Unit G, Glenview, IL 60026

Phone: (312) 792-1692

Email: arcar.chicago@gmail.com

Website: https://www.arcar-service.com

Business Hours:

Monday–Saturday: 9:00 AM – 7:00 PM